Refund policy
We have a 30-day return policy, meaning you have 30 days after receiving the item to request a return.
The item must be in the same condition as you received it, unused, with tags and in its original packaging, to be eligible for return. You will also need your receipt or proof of purchase.
To initiate a return, please contact us at info@lacasadeturron.es. Please note that returns must be sent to the following address: Calle Isabel Colbrand 8, 2nd floor - REGUS (La Casa de Turrón).
If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Returned items will not be accepted without a return request.
If you have any queries about returns, please contact us at info@lacasadeturron.es.
Damages and problems
Please check your order as soon as you receive it and contact us immediately if the item is faulty, damaged or if you receive the wrong item, so that we can assess the problem and resolve it.
Exceptions / non-returnable items
Certain types of items are non-returnable, such as custom-made products (such as special orders or personalised items). If you have any questions or concerns about a particular item, please contact us.
Unfortunately, we are unable to accept returns of gift cards.
Exchanges
The quickest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.
14 day cooling off period from the European Union. Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving any reason. As in the previous case, the item must be in the same condition in which you received it, unused, with the labels and in its original packaging. You must also have the receipt or proof of purchase.
Refunds
We will inform you when we have received and inspected your return and will let you know whether or not your refund has been approved. If approved, you will automatically be refunded to your original payment method within 10 working days. Please note that it may take some time for the bank or credit card issuer to process and issue the refund.
If more than 15 working days have passed since we approved your refund, please contact us at info@lacasadeturron.es.